PRIVACY POLICY - SERVICE SYNERGY
Last updated: December 19, 2024
This Privacy Notice for WAM Datasense Technologies India Private Limited ("we," "us," or "our") describes how and why we may access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
- Visit our website: http://salessynergy.app or any website of ours that links to this Privacy Notice
- Download and use our mobile application (Service Synergy) or any other application linked to this Privacy Notice
- Use our Field Force Automation platform (Service Synergy)
- Engage with us in other related ways, including sales, marketing, or events
If you have any questions or concerns, please contact us at dakshna@datasense.in.
SUMMARY OF KEY POINTS
- We collect personal information based on your interaction with our platform
- We do not process sensitive personal data
- We do not collect data from third parties
- Your data is used to provide/improve services, communicate, ensure security, and comply with legal obligations
- We implement security measures, but no system is 100% secure
- You have rights regarding your personal data depending on your location
1. WHAT INFORMATION DO WE COLLECT?
- Name, phone number, email address, address, job title
- Username & password, contact preferences
- Application Data (Service Synergy App)
- Location (Geolocation) - for route tracking & field operations
- Device Access - camera, storage, SMS, Bluetooth, etc.
- Device Info - OS, IP, device ID, network info
- Push Notifications - alerts for tasks, updates, and activities
2. HOW DO WE PROCESS YOUR INFORMATION?
- Create and manage accounts
- Enable login and authentication
- Provide and improve Service Synergy features
- Ensure security and prevent misuse
3. WHEN AND WITH WHOM DO WE SHARE YOUR DATA?
- Business Transfers (merger, acquisition, etc.)
- Google Maps APIs for location tracking, route optimization, and field service operations
4. COOKIES & TRACKING TECHNOLOGIES
- Improve performance
- Prevent crashes
- Remember user preferences
- Support analytics and advertising
5. DATA RETENTION
We retain your data as long as your account is active, as required by law (tax/legal compliance). After that, data is securely deleted or anonymized.
6. DATA SECURITY
We use appropriate technical and organizational measures to protect your data. However, no system can guarantee 100% security.
7. CHILDREN’S PRIVACY
We do not collect or market data to users under 18 years of age.
8. YOUR PRIVACY RIGHTS
- Access your data
- Update your data
- Delete your data
- Request data portability